Frequently Asked Questions:
How fast do you ship out? Answer: Usually within 2-4 business days.
When will I receive tracking for my order? Answer: As soon as your package ships out.
How long will my order take to arrive? Answer: Usually between 7-14 business days depending on which shipping method you paid for. If your item is a special order or on backorder it may take longer. We will contact you and let you know if that’s the case.
Which courier will deliver my package? Answer: We ship via UPS, Fedex and USPS. It usually depends on the size of your package.
If something is out of stock can I back order or special order it? Answer: Yes! Please contact us by phone to place your order.
Can I place my order over the phone? Answer: Yes! We are available 9am-5pm Monday-Friday PST. You can reach us at 408-892-8981.
Do you offer free shipping? Answer: Yes, we offer free shipping on all orders except international orders or orders shipped outside the continental 48 USA.
Do you ship internationally? Answer: At this time we don't offer international shipping directly through the website because each order requires a special shipping price quote. If you live outside the continental USA please call us or write us to get a shipping price quote.
Do you have a showroom? Answer: We operate out of an office/warehouse in LOCATION and at this time we are not set up as a showroom. Our entire catalog selection is online. We have warehouse locations across the USA where products ship from.
If you have a question that isn't covered here, feel free to write us below, contact by phone or email, or click the live chat button during normal business hours.